Ingredients & Quality
- Why aren't Tokë creams white?
Our products get their color exclusively from their
natural ingredients. High-quality plant oils, herbal extracts, and natural
waxes naturally give them yellowish, greenish, or golden hues. We deliberately
avoid artificial colorants and whitening additives so that the valuable raw
materials retain their original form.
Additionally, we do not use titanium dioxide, a white
mineral often used to give cosmetic products a brilliant white appearance.
This allows the natural color of the plant oils and extracts to remain visible
— a sign of the high proportion of natural ingredients.
- Why do the color and scent vary from batch to batch?
Since we work with natural raw materials, the color and
scent can vary slightly from batch to batch. These differences are completely
normal and show that we do not artificially standardize nature.
- Are all ingredients of natural origin?
Yes, according to ISO 16128, all our products consist of
99.9 to 100% ingredients of natural origin.
Effect
- How long does it take to see the first results?
Tokë products can show visible and tangible results from
the very first day. As you know, Tokë does not work against wrinkles. Instead,
our products intensively moisturize the skin and make lines and wrinkles appear
fresher and more refined.
- Are your products suitable for sensitive skin?
Generally, yes. However, since our products contain essential
oils, reactions can occur in sensitive skin. Therefore, we recommend testing
the product on a small area on the inside of the arm first if you have
sensitive skin.
- Can I combine several products?
Yes, we even recommend it. Our products can be combined
and tailored to the individual needs of the skin.
- Are your products also suitable for children?
Yes, our products can also be used by children. Children
love our products.
Manufacturing & Quality
- Where are Tokë products manufactured?
Our products are exclusively manufactured in a laboratory
in Germany.
- Are Tokë products dermatologically tested?
Yes, every single product is dermatologically tested.
- Is a safety assessment and Product Information File (PIF)
available?
Yes, a safety assessment and a Product Information File
(PIF) are available for all our products.
- How is consistent quality ensured?
Consistent quality is ensured through incoming raw
material inspection, production control, and final outgoing inspection.
- Who develops the Tokë formulations?
Our formulations are developed by our team.
- Are your products vegan?
No, our products are not vegan.
- Are your products cruelty-free?
Yes. Our products are developed and manufactured without
animal testing. Strict legal regulations prohibiting animal testing for cosmetic
products apply in the European Union.
Application & Storage
- What is the best way to store the products?
Our products should be stored in a cool place at a maximum
temperature of 20 °C.
- Why does my balm melt when warm?
Our balms consist of natural plant oils and waxes that
react to temperature fluctuations. At higher temperatures, they can soften or
melt without compromising their quality or effectiveness. As soon as the balm
is stored in a cool place again, it regains its original consistency. Since we
deliberately avoid artificial stabilizers, the product behaves as is typical
for natural ingredients.
- Why do your products smell different from conventional
cosmetics?
Our products smell of their natural plant oils, herbs,
and essential oils – not artificial perfumes. Therefore, the scent can vary
slightly depending on the harvest and batch. For us, this is a sign of genuine
naturalness and not a defect.
Ordering & Shipping
- How long does shipping take?
Delivery time is up to five days.
- Can I return my order?
No, returns are not possible for hygienic reasons.
- Do you ship internationally?
We ship throughout Europe, free of charge for orders over
100 Euros.
- What are the shipping costs?
Delivery within Switzerland and Liechtenstein is free.